Frequently Asked Questions
Everything you need to know about your luxury travel companions.
Where are STOW London products manufactured?
Our luxury leather goods are handcrafted by master artisans in a long-standing, family-run workshop located in Ubrique, Spain, ensuring the highest standards of traditional craftsmanship.
What type of leather do you use?
We exclusively use premium, sustainably sourced Spanish and Italian leathers. Our signature buttery-soft finishes and vibrant colors are achieved through high-quality tanning processes that meet European environmental standards.
Do you offer international shipping?
Yes, we ship worldwide. We offer complimentary standard shipping on orders over a certain value, and express international shipping options are available via DHL at checkout.
Can I personalize my STOW item?
Absolutely. We offer a bespoke hand-embossing service. You can choose to add initials or a short message in gold, silver, or blind debossing to make your piece truly unique.
What is your return policy?
We offer a 28-day return window for all non-personalized items in their original, unused condition. Please note that bespoke or embossed items are final sale and cannot be returned.
How should I care for my leather goods?
To maintain the beauty of your leather, avoid prolonged exposure to direct sunlight or moisture. We recommend using a soft, dry cloth to wipe away dust and applying a high-quality leather conditioner every six months.